cant login to my account

[rahulyhg]

i cant login to my account and domain is not working?

[Flaze]

What server are you on?

[rahulyhg]

johnny

[Flaze]

The server your account is on has failed. To get a backup of your account, please go to https://www.heliohost.org/backup/

 

Please refer to https://www.helionet.org/index/forum/1-news/ for more information and updates.

[rahulyhg]

my mail provider shut down on jan 2018 and i forgot to update my mail on heliohost, i updated my mail on past in helionet but forgot there...actually thought i was updated but it was not.

[Flaze]

I will let a root admin figure this out.

[rahulyhg]

i found my account rahulio on helionet and updated email there you can check that account...i have account on heliohost and helionet with rahulio username.

[Flaze]

Can you download a backup on https://www.heliohost.org/backup/ ?

[rahulio]

I cannot find a backup for rahulio and {email}. You could try again, or open a ticket to see if an admin can help you find your backup.

[Flaze]

Well, that's a problem. Like I said, we need to wait for a root admin to help you.

[rahulio]

ok no isuue, but how can i know when he come?

[Flaze]

Just wait. It's not that long.

[wolstech]

The forum account rahulio is showing as belonging to the hosting account, and you've verified yourself by posting from the forum account.

 

I've sent the backups to the forum account email address since the email address on the hosting account is no longer valid. Please let me know if you did not receive the email. When you sign up again, register with the email address associated with your forum account. It will make the accounts link so we can identify you in the future

 

Please note you won't be able to reuse your username unless I rename the forum account and clear out the dead hosting account for you.

[rahulio]

Impressive!!!

its too fast service provided from helio. thank you so much i got mail and backup download finished.

is not possible to move heliohost hosting account to another working server?

[Flaze]

It is possible.