Can't access my website over https (ssl)

[PraveenKumar]

I got wildcard ssl certificate for my website runningreindeermedia.gq from Lets Encrypt and installed it. Cpanel shows my three of the domain name / runningreindeermedia.gq / main.trrp.heliohost.org / www.main.trrp.heliohost.org is not protected from supplied certificates.

When directly access the website over https, this page opens - https://ricky.heliohost.org/cgi-sys/inactivepage.cgi. But when I access the website over normal http connection, it opens normally.

[runningreindeermedia.gq is an addon domain name]

Edited May 8, 2018 by PraveenKumar

[wolstech]

Lets Encrypt isn't even required on Ricky. The server would have gotten a certificate for you after 24 hours if don't have any sort of forced redirects on your domain that would block plain HTTP connections.

 

Anyway, SSL certificates can take several hours to start working on Ricky after installation. If you just installed them, the inactive page is normal until they take effect.

[Luigi123]

Moved to Customer Service.

[ziad87]

Is it just a bug or can you add a SSL Queued page?

[wolstech]

There is (was...) an SSL Not installed page on Johnny since he doesn't have AutoSSL. Not sure whether we ever bothered to add it to the other servers since they have AutoSSL and the assumption is that there won't be many domains without a valid certificate.

 

I do know that they way SSL is handled internally means Apache serves the first website it can find if the domain isn't configured for SSL. For a while we had a weird bug that effectively resulted in a random user's website appearing on your domain if your certs were missing. That bug is what led to the SSL Not Installed page, which lived in a special account that was designed to always be the first thing found.