jwlagos Posted May 3, 2018 Share Posted May 3, 2018 Hello my account was suspended and am unable to activate via the self-service tool, I received a 500 error back. username: jwlagosserver: johnnymain domain: hipsterbank.tk Thank so much!! Link to comment Share on other sites More sharing options...
wolstech Posted May 4, 2018 Share Posted May 4, 2018 The server died. See https://www.helionet.org/index/topic/32759-johnny-backups/ 1 Link to comment Share on other sites More sharing options...
jwlagos Posted May 4, 2018 Author Share Posted May 4, 2018 Is there a way to download whats in the public_html directory? Link to comment Share on other sites More sharing options...
wolstech Posted May 4, 2018 Share Posted May 4, 2018 There likely will be eventually, but not at this time. Usually we end up offering a tool that emails you a link to an account backup. 1 Link to comment Share on other sites More sharing options...
jwlagos Posted May 4, 2018 Author Share Posted May 4, 2018 Thank you! Is there a place I can check if the backup will take place and if so when, without having to bug you, or should I just reach out through here regularly? Link to comment Share on other sites More sharing options...
wolstech Posted May 4, 2018 Share Posted May 4, 2018 Just watch in the News forum. When they become available, they'll be announced. All I know is that the archived accounts were backed up yesterday, not sure whether /home/ was already done or not. Link to comment Share on other sites More sharing options...
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