Need help to move to Tommy

[kaipang]

Transaction ID: 6JH74249UF449681F

Username: kaipang

 

Need help to move to Tommy

 

Thank you

[Byron]

I'm already seeing an account on Tommy with that email address.

[wolstech]

@Byron: He has two accounts. The account kaipang he mentions is in fact on Johnny.

 

@Kaipang: That account cannot be moved to Tommy because you're only allowed to have one account per our Terms of Service. Please delete one of your two accounts within 24 hours (http://www.heliohost.org/classic/support/scripts/delete) or both accounts will be suspended until you decide which one you want to keep. If you would like to keep the Johnny account, please delete the Tommy account you already have, and we'll move your Johnny account to Tommy for you.

[kaipang]

Byron, thanks for your reply.

Just checked still in Johnny

[kaipang]

@wolstech, ok. I will delete "kaipang" one. Thanks.

[kaipang]

@wolstech, I've tried delete "kaipang" one but get this error message:

We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error.

 

What should I do?

[Byron]

Your ok. The kaipang account is quede to be deleted next time the deletion script runs.