ahajjami Posted December 30, 2017 Posted December 30, 2017 a. ahajjamib. johnnyc. shareshort.heliohost.org my addon domain shareshort.top is queued
wolstech Posted December 30, 2017 Posted December 30, 2017 Did you just add it in cPanel today? If so, you need to wait up to 12 hours for it to start working.
wolstech Posted December 30, 2017 Posted December 30, 2017 Can you see it in the Addon domains list in cPanel? If not, it partially added (common for Johnny accounts).
ahajjami Posted December 30, 2017 Author Posted December 30, 2017 Addon domains list is empty , when i try to add new addon i get error (XID 8kuy3p) The domain “shareshort.top” already exists in the Apache configuration.
wolstech Posted December 30, 2017 Posted December 30, 2017 That's a known issue on Johnny. Try going into subdomains and create the subdomain shareshort.shareshort.heliohost.org. After that, check in the Addon domains list again and see if its there.
wolstech Posted December 30, 2017 Posted December 30, 2017 OK. Now that it shows in addon domains, you'll need to wait the 12 hours (it usually takes less than that), then clear your browser's cache and it should work. Please let us know if it hasn't started working by tomorrow and I'll have someone else take a look at it for you.
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