frizzoo Posted December 15, 2017 Posted December 15, 2017 Hi HelioNet Support, I tried using Filezilla and using the site manager to login to FTP. That didn`t work, How do I use the FTP correctly and can you please unblock my IP? Thank you,JustinFrizzoo.com
Luigi123 Posted December 15, 2017 Posted December 15, 2017 Hi HelioNet Support, I tried using Filezilla and using the site manager to login to FTP. That didn`t work. How do I use the FTP correctly and can you please unblock my IP? Thank you,JustinFrizzoo.com Try these settings: Host: johnny.heliohost.org Port: 21 Protocol: FTP Logon type: Normal Username: <same as cpanel> Password: <same as cpanel> Also, Unblocked.
frizzoo Posted December 15, 2017 Author Posted December 15, 2017 Thanks for unblocking me. I get this error when entering that information... Status: Resolving address of johnny.heliohost.orgStatus: Connecting to 65.19.141.67:21...Status: Connection established, waiting for welcome message...Status: Initializing TLS...Status: Verifying certificate...Status: TLS connection established.Command: USER frizzooResponse: 331 User frizzoo OK. Password requiredCommand: PASS **********Response: 530 Login authentication failedError: Critical error: Could not connect to server Thank you,JustinFrizzoo.com
wolstech Posted December 15, 2017 Posted December 15, 2017 FTPS does not work on Johnny. It either needs "Plain FTP (insecure)" or you need to use SFTP. Try these settings: https://i.imgur.com/U5p0HL9.png Use cPanel username and password when prompted.
frizzoo Posted December 15, 2017 Author Posted December 15, 2017 Hi, That worked! I got into the FTP. Thank you for all the help this is a great website. Thank you,JustinFrizzoo.com
Luigi123 Posted December 15, 2017 Posted December 15, 2017 Glad we can help. Let us know if you need any help or any questions.
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