figurehe Posted November 21, 2017 Posted November 21, 2017 I run a decent site www.figurehealthier.com on heliohost which is just a simple wordpress site and is under construction but today I found it to be suspended. Please help unsuspended my account. Thank you. Acct : figureheSite : www.figurehealthier.com
Byron Posted November 21, 2017 Posted November 21, 2017 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days.If you are still seeing the Account Suspended page after renewing your account, please clear your cache. I went ahead and reactivated your account for you.
Krydos Posted November 21, 2017 Posted November 21, 2017 You might also want to check your spam folder and whitelist our emails. We sent you a warning email a couple days prior to the inactivity, and we sent a second email right when your account was deactivated. If you had received either of these notifications you could have prevented this downtime on your site. Both emails contain instructions on how to prevent inactivity, and reactivate an account once it's inactive.
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