[Solved] Addon Domain Don't Show Domain

[dattan]

Hello,

I have added an addon domain abayaworld.cf, and now i need to remove it but i don't see it in addon domain list. Please help to check. My username is dattan, email is dattan@gmail.com. Thanks in advance.

 

 

[Byron]

Ok you should be able to reuse that domain again now.

[dattan]

Thanks for your support.

Hello Byron,

I tried to add abayaworld.cf to addon domain again and see the error "(XID 5kn7kq) A DNS entry for the domain “abayaworld.daly.cf” already exists". Please help to investigate. Thanks.

[Krydos]

To delete a subdomain

• Go to https://johnny.heliohost.org:2083/frontend/paper_lantern/subdomain/index.html
• Click remove next to the subdomain you want to remove

[dattan]

Hello Krydos,

First I deleted subdomain and see error "There was a problem removing the subdomain “abayaworld.daly.cf”.

[A fatal error or timeout occurred while processing this directive.]

", but look like deletion was successful.

After that I re-added abayaworld.cf and got back error "The adminbin “park” in the “Cpanel” namespace call to function “ADD” ended prematurely: The subprocess ended prematurely because it received the “ALRM” (14) signal. [A fatal error or timeout occurred while processing this directive.]", but look like it was still OK.

 

My problem has been resolved, but above infomation can help you optimize more. Thanks so much.

[Krydos]

My problem has been resolved, but above infomation can help you optimize more.

You picked the Johnny server, that's why you see so many errors. The solution to all these errors is to reduce the number of users on Johnny and reduce the load that Johnny experiences. The reason Johnny has so many users is because our service is very popular, but we don't have enough servers to properly support everyone that wants to create an account. The reason Johnny's load is so high is because there are way too many users on that server.

 

If you want to be able to add and delete domains without errors we recommend moving your account to one of our production servers like Ricky or Tommy.

[dattan]

Hello Krydos,

Yes, I will do as your comment. Thanks for your clarification.