[Solved] Please, Unblock Ip

[liastre]

Hello, my IP come blocked for some reason, not sure why is that happen. Should I use the same credentials for cpanel as helios account right?

 

[wolstech]

Unblocked. The username and password for heliohost.org is the same as cPanel, they're just two different ways to log into the same system.

 

The forum password can be, but does not have to be the same password (though it will be if the forum account came with your hosting account).

[liastre]

Unblocked. The username and password for heliohost.org is the same as cPanel, they're just two different ways to log into the same system.

 

The forum password can be, but does not have to be the same password (though it will be if the forum account came with your hosting account).

I press "Continue to cPanel" and get red message "The login is invalid." Same with "Insecure login". When I type my credentials again to cpanel form, I keep getting "The login is invalid." What I'm doing wrong?

 

P.S.: I'm using Vivaldi browser

[wolstech]

cPanel does not play nicely with odd browsers, browsers that block cookies, or with networks that change IPs too often (not your issue, it gives a different message). I'd start by switching to Chrome or Firefox.

 

The fact you can even get to the "Continue to cPanel" button means your username and password are correct, but I'd next suggest resetting it anyway: https://johnny.heliohost.org:2083/resetpass?start=1

If the above two things don't fix it, let me know and I'll escalate this for you.

[liastre]

The fact you can even get to the "Continue to cPanel" button means your username and password are correct, but I'd next suggest resetting it anyway: https://johnny.heliohost.org:2083/resetpass?start=1

 

Awesome, resetting password fixed the issue, I'm able to login into cpanel now! Thank you

[wolstech]

No problem. Glad to see it's working now