Can Not Reset Password

[tigerlon]

I forgot my password but I can not reset my password, the page is always error

 

please help

[Krydos]

You can reset your password at https://www.heliohost.org/reset/ if that doesn't work you can also try https://ricky.heliohost.org:2083/resetpass?start=1 Let us know if neither of those work and we can manually reset your password for you.

 

Here's why your previous password resets wouldn't work:

Sorry, the password may not contain the username for security reasons.

Pick a better password and it should work.