[Solved] Suspended: Dzibania

[dziban303]

a. your HelioHost username: dzibania
b. the server your account is on: johnny
c. your HelioHost main domain: dzibania.heliohost.org

 

[wolstech]

You were suspended for sending too many emails. The limit is 50/day unless you request and are approved for more.

 

You've been unsuspended.

[dziban303]

Thanks. How can I request permission to send more emails?

Also, I'm getting a message that my IP has been blocked.

 

The IP address xxxx has been blocked for trying to log in to IMAP with the wrong password too many times. To prevent this from happening again in the future please make sure your email client username and password are correct. You won't be able to continue to cPanel until an admin unblocks you.

 

I just won't use email anymore.

[wolstech]

Thanks. How can I request permission to send more emails?

You can post over in customer service asking for more. Usually hitting this limit comes from sending mass emails like newsletters or (more commonly) spam.

 

You'll need to answer the following questions for us:

• How many emails per day do you plan to send?
• What is the content of the emails you're sending? Can you provide an example email?
• How you're getting permission from the recipients to send them email?
• How can a user unsubscribe from your emails?

Please be aware that we do not allow the sending of unsolicited bulk mail (spam). If we receive an abuse report for any email you send, you'll be suspended for sending spam.

[dziban303]

I was emailing myself router logs. Since my router's log file is small and fills up in mere minutes, it would send the log to my gmail account many times a day (apparently over 50).

[wolstech]

I'm sure that's something we can allow, especially if it's just going to one address (you) repeatedly.

 

If you post a new topic in customer service, i can escalate it to see if we can get this set up for you.