K_Rivers Posted June 5, 2017 Share Posted June 5, 2017 I just had to renew my rivers account on tommy, seemed to renew fine, when i logged into the account a few days later the CSS isn't loading, and when i click continue to cpanelthe page hangs, i cannot access email and so forth. So I'm not sure the account has renewed properly.any help would be appreciated Rivers https://tommy.heliohost.org:2083/login/ Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 5, 2017 Share Posted June 5, 2017 Tommy blocked you for too many failed IMAP logins. Make sure you have the right password saved in any mail clients you may be using. I removed the block for you. Can you connect now? Quote Link to comment Share on other sites More sharing options...
K_Rivers Posted June 6, 2017 Author Share Posted June 6, 2017 Yes i can thank you, but this imap auth has been plaguing me for sometime.Ive changed the password frequently and it authentic on set up the first time but lately on periodically i get a notice on my phone or tablet indicating the password is uncorrected, so i set out and changed the password multiple times, double checking the password as i did, overtime the same issue.Do you have any ideas how to solve this? Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 6, 2017 Share Posted June 6, 2017 Do you know if you got blocked while your account was inactive or before or after? Quote Link to comment Share on other sites More sharing options...
K_Rivers Posted June 6, 2017 Author Share Posted June 6, 2017 Do you know if you got blocked while your account was inactive or before or after?It would be hard to ascertain, but I would presume prior to it being inactive Quote Link to comment Share on other sites More sharing options...
Krydos Posted June 6, 2017 Share Posted June 6, 2017 Well, since I already deleted the block I don't know when for sure it happened. If you get blocked again let us know, and make sure you say in your post not to delete the block before Krydos has a chance to look at the logs. Any admin can remove the block for you, but figuring out why you're being blocked is going to take some log reading. I looked through the logs a bit and I found a couple messages from facebook and twitter to you, but no failed logins. If I knew the time that you were blocked I could try to figure out why. Quote Link to comment Share on other sites More sharing options...
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