nhalan Posted April 11, 2017 Share Posted April 11, 2017 Hello! I am in the process of migrating my backup data from Stevie into my new account on Tommy. When I signed up for a Tommy account, I could not use my previous username of nhalan and instead created nhalan1. Can I have my username switched back to nhalan? My websites use the original username and I would hate to have to go into the config files of each site to update it. nhalan1 -> nhalan Thanks! Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 11, 2017 Share Posted April 11, 2017 You probably weren't able to reuse your username because there is a forum account with that name (I'm assuming yours, but didn't check). If that forum account is yours, I will need to rename it before you can sign up for an account with that username. If that forum account is NOT yours, you simply cannot use that as a hosting account username. Also, there is no way to change a hosting account username without deleting your account and signing up again when registration opens. If you want to do this, you can delete your account by signing into https://heliohost.org/login/ and selecting delete account. Then sign up as you did before when registrations open. Quote Link to comment Share on other sites More sharing options...
nhalan Posted April 12, 2017 Author Share Posted April 12, 2017 Thank you for the response. The nhalan forum account is mine. It is under a different email address which I can send you a PM if you need proof. I will go ahead and delete my nhalan1 account and recreate it with the nhalan username once you change the old forum account username. I greatly appreciate the help! Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 12, 2017 Share Posted April 12, 2017 The forum account nhalan has been renamed to nhalan2. Go ahead and register for a new Tommy account when registration opens tonight. Please be sure to delete your nhalan1 Tommy account beforehand. Once you get the new Tommy account with your username, let me know and I'll rename your old forum account back to nhalan and merge the nhalan1 forum account you're posting with into it so your posts all stay together. Quote Link to comment Share on other sites More sharing options...
nhalan Posted April 12, 2017 Author Share Posted April 12, 2017 Great, thanks! I deleted my nhalan1 account and will wait for the Tommy registrations to open again. Quote Link to comment Share on other sites More sharing options...
nhalan Posted April 15, 2017 Author Share Posted April 15, 2017 Hello wolstech! I've created the new nhalan account on Tommy so I should be good to go to merge the forum accounts together. Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 15, 2017 Share Posted April 15, 2017 The accounts were merged. Please note that you will need to sign in using the password for the original nhalan account going forward (or reset it if you forgot it), since that was the account that was kept. The account nhalan1 has been removed. Quote Link to comment Share on other sites More sharing options...
nhalan Posted April 15, 2017 Author Share Posted April 15, 2017 Awesome, thanks! Everything seems to be coming back online after restoring my files and databases. Thank goodness for backups! Quote Link to comment Share on other sites More sharing options...
wolstech Posted April 15, 2017 Share Posted April 15, 2017 Glad to hear everything's working for you. Please let us know if you need anything else. Quote Link to comment Share on other sites More sharing options...
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