gameotm9 Posted April 10, 2017 Share Posted April 10, 2017 Hello, I have recently started using Heliohost, so I am not sure if I had done something wrong or if there was an error. while working on my site, I was asked to sign back into Cpanel. That did not work, so I attempted a password reset that failed also (no account was found) I am in the process of re-creating my account, but now it looks like i can not rejoin the Tommy Server, as it is full. Not sure what to do. Do I also now need to request a dedicated IP address for my SSL if I am on Johnny? Heliohost: gameotm9 Thanks Link to comment Share on other sites More sharing options...
Krydos Posted April 10, 2017 Share Posted April 10, 2017 There was a problem with your account creation involving the corruption of some configuration files. I have cleared out the broken account and you should be able to recreate it now. Both Tommy and Johnny support SNI so you can use https on a shared IP. Not all browsers/operating systems support SNI though so you would need a dedicated IP to have 100% SSL coverage. If you wish to separate your account from the rest of the domains on your server you may purchase a dedicated IP for $12 for a year. Just send the money to admin@heliohost.org on paypal and let us know the transaction ID and your account username. Let us know if you have any other questions. Link to comment Share on other sites More sharing options...
gameotm9 Posted April 10, 2017 Author Share Posted April 10, 2017 Thanks for helping me out, I went ahead then with my new account (since my data was already on a backup). Once I see how things work, I will look to use a dedicated IP Link to comment Share on other sites More sharing options...
Luigi123 Posted April 11, 2017 Share Posted April 11, 2017 Glad we can help. If you have any questions or if you need help anything, feel free to post on the forums. Marking this Thread as Solved and Closed. Link to comment Share on other sites More sharing options...
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