[Solved] Account Mia

[gameotm9]

Hello,

 

I have recently started using Heliohost, so I am not sure if I had done something wrong or if there was an error.

 

while working on my site, I was asked to sign back into Cpanel. That did not work, so I attempted a password reset that failed also (no account was found)

 

I am in the process of re-creating my account, but now it looks like i can not rejoin the Tommy Server, as it is full.

 

Not sure what to do.

 

Do I also now need to request a dedicated IP address for my SSL if I am on Johnny?

 

 

Heliohost: gameotm9

 

 

Thanks

 

 

 

 

[Krydos]

There was a problem with your account creation involving the corruption of some configuration files. I have cleared out the broken account and you should be able to recreate it now. Both Tommy and Johnny support SNI so you can use https on a shared IP. Not all browsers/operating systems support SNI though so you would need a dedicated IP to have 100% SSL coverage. If you wish to separate your account from the rest of the domains on your server you may purchase a dedicated IP for $12 for a year. Just send the money to admin@heliohost.org on paypal and let us know the transaction ID and your account username. Let us know if you have any other questions.

[gameotm9]

Thanks for helping me out, I went ahead then with my new account (since my data was already on a backup). Once I see how things work, I will look to use a dedicated IP

[Luigi123]

Glad we can help.

 

If you have any questions or if you need help anything, feel free to post on the forums.

 

Marking this Thread as Solved and Closed.