derryace Posted April 10, 2017 Share Posted April 10, 2017 Hi guys, I recently created an account here with the details below: Username: derryaceServer: JohnnyMain Domain: derryace.heliohost.org I have an addon domain "tambaza-admin.com" on this account but I cannot access it, because I get redirected here http://suspendeddomain.org/j/. I have pointed my Nameservers to ns1.heliohost.org and ns2.heliohost.org and according to what'smydns.net the domain is fully propagated. Help Please! Link to comment Share on other sites More sharing options...
wolstech Posted April 10, 2017 Share Posted April 10, 2017 Our system see these nameservers: http://bybyron.net/php/tools/dns_records.php?domain=tambaza-admin.com&rec=ALL Something is wrong at your registrar. Usually we can see a nameserver change within a few minutes of it happening. Link to comment Share on other sites More sharing options...
bdistler Posted April 10, 2017 Share Posted April 10, 2017 at about 20:05 2017-04-10 UTC at URL [ https://www.whatsmydns.net/#NS/tambaza-admin.com ] I see some of the DNS servers show name-server (NS) as [ ns1.barnacle.arvixe.com ] and [ ns2.barnacle.arvixe.com ] AND some of the DNS servers show name-server (NS) as [ ns1.heliohost.org ] and [ ns2.heliohost.org ] Link to comment Share on other sites More sharing options...
wolstech Posted April 10, 2017 Share Posted April 10, 2017 Yeah, that report is showing that for me too...looks like it's either not yet fully propagated, or it failed somehow. Give it 24 hours...after that if it still doesn't show a straight list of our nameservers, your registrar is the one you need to speak to. Link to comment Share on other sites More sharing options...
derryace Posted April 10, 2017 Author Share Posted April 10, 2017 Yeah just checked with them and they said their system has been sluggish, I'll check back tomorrow.at about 20:05 2017-04-10 UTCat URL [ https://www.whatsmydns.net/#NS/tambaza-admin.com ]I see some of the DNS servers show name-server (NS) as [ ns1.barnacle.arvixe.com ] and [ ns2.barnacle.arvixe.com ]AND some of the DNS servers show name-server (NS) as [ ns1.heliohost.org ] and [ ns2.heliohost.org ]Thanks for pointing that out. Link to comment Share on other sites More sharing options...
derryace Posted April 11, 2017 Author Share Posted April 11, 2017 Hi guys, I can conclude that I have found the cause to my problem, my site is still pointing to my old my old registrar's nameservers and they suggested I just create a new A record and give it roughly a day. So I guess this one is solved. Link to comment Share on other sites More sharing options...
bdistler Posted April 11, 2017 Share Posted April 11, 2017 my site is still pointing to my old my old registrar's nameservers... it is the the other way around - nameservers point to your site's address ### cPanel will not set your domain as a "addon" until your registrar DNS "NS" records show Heliohost's nameservers - using only the "A" record (i.e. IP address) will not do it 1 Link to comment Share on other sites More sharing options...
wolstech Posted April 11, 2017 Share Posted April 11, 2017 my site is still pointing to my old my old registrar's nameservers... using only the "A" record (i.e. IP address) will not do it Yep. We don't support manually creating A or CNAME records on external nameservers except for the main domain (and even then, a bunch of stuff like email, subdomain creation in cPanel, etc. won't work right unless you manually create and update all the other records too). Link to comment Share on other sites More sharing options...
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