aommaster Posted April 8, 2017 Posted April 8, 2017 Hi! My account was suspended yesterday due to me not logging into CPanel. However, after re-activating the account, I was still being redirected to the suspended account page. Another user on this forum pointed out that I was using CloudFlare, which probably cached those pages. So, I stopped using it, and changed the nameservers back to the Heliohost name servers. It has been over 24 hours since I've made that change, however, randomly when I try to browse my website, I'll get redirected to the suspended page. This also happens to some image files. I have tried clearing my browser cache, flushing my DNS resolver cache, and even browsing in Incognito mode, just to make sure. Strangely enough, if I were to try and open a certain link, eventually I would be shown the page as it should be, but just as randomly, it would sometimes display the suspended page. Could this be a DNS propagation issue, or is there something that I have overlooked with my site configuration? Thanks!
Byron Posted April 8, 2017 Posted April 8, 2017 Ok try now. If your still seeing the unsuspended page, refresh your cache.
aommaster Posted April 8, 2017 Author Posted April 8, 2017 Hi Byron! I tried it out (tried aommaster.com/blog) and I still got the suspended page randomly. I could refresh a few times and eventually it would load fine, but that was the issue I was having to start. Cleared my browser cache, and also tried Incognito mode (which, as I understand, doesn't use the regular cache) with no difference. Thanks again for looking into it!
Byron Posted April 8, 2017 Posted April 8, 2017 I had to manually unsuspend your page. I'm seeing your site just fine now.
aommaster Posted April 8, 2017 Author Posted April 8, 2017 Hi Byron! Just tried it again, but I still seem to be receiving the suspended page on random pages of the site (these are not only on my blog, but on other static pages of my site). But they do appear randomly. I could try loading them a few times and then they'd load fine. Could this be a problem on my end? Perhaps manually suspending my site from your end and unsuspending it would fix the issue?
Byron Posted April 8, 2017 Posted April 8, 2017 I believe the problem is on your end. I already suspended and unsuspended your account.
aommaster Posted April 8, 2017 Author Posted April 8, 2017 Tried it again now, and it looks like it's working fine. Thanks so much for your help Byron!
Luigi123 Posted April 8, 2017 Posted April 8, 2017 Glad we can help. If you have any questions, or if you need help anything, feel free to post on the forums. Marking this Thread as Solved and Closed.
Krydos Posted April 9, 2017 Posted April 9, 2017 Sometimes ISPs cache pages, and nothing but time will fix that. It might be what happened here.
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