Cannot Log In To Control Panel

[cscvapps]

Good day.

 

I am having trouble logging in to my account, cscvapps.heliohost.org.

 

When I put in the log in details, I get an invalid login message.

 

Any help would be appreciated.

 

Thank you.

[wolstech]

We don't have an account with that domain.

 

What was the username, and what server was it on?

[cscvapps]

Thanks for the immediate reply. It was on Stevie.

 

Username is cscvapps.

 

I've had it for several years now.

[wolstech]

Stevie died of old age back in December (hard disk failed after 8 years of service...). See http://www.helionet.org/index/topic/26915-hard-drive-failed/

 

You need to sign up on Tommy. Registrations open at midnight UTC every day, and fill quickly. If you don't want to wait, you can donate and get an invite that's good even when the server is full for the day.

 

Finally, your Stevie account was one of the many that did not back up successfully post-crash due to corruption, so there is no backup available for the account. After getting a Tommy account, you will need to use whatever backups you already have to set your site up again.

[cscvapps]

Oh. Well, rest in peace, Stevie. It served well.

 

Thanks for the info.

 

Was out of the office for the Holidays and wasn't aware of the site being down till only today.