Johnny Cpanel (And Site) Not Working

[Vordar]

I haven't been able to connect to my cPanel recently because every time I try to, I get an error saying "the connection has timed out" or "the server took too long to respond". I have also gotten a couple of internal server errors (code 500). Is this due to high load, and if it is, when should I be able to log in?

(This problem has persisted across multiple WiFi connections and devices, so I doubt it is my network/computer)

[giteshss2]

Johnny server has crashed due to which you are unable to access your account. Wait for it to be recovered Vordar.

[wolstech]

The server that hosts Johnny, named Charlie, crashed. We don't know what's wrong yet, the initial reports were load on Johnny (http://www.helionet.org/index/topic/27132-2017-01-05/), but some later information is pointing to a possible failure on Charlie instead.

 

Stevie was 8 and Charlie was 6 with minimal/no repairs or other maintenance before these failures, so it wouldn't be unexpected if Charlie's failure turns out to be hardware (he was already one hard disk down when "new Johnny" came online).

 

Tommy on the other hand lives on Eddie, which is <1 year old, and has significantly more resources than either of the two failed servers. We expect a lot more out of Eddie in the years to come, and being new, don't see any reason he'd fail in the near future. Eddie also hosts Cody, which runs this forum and our website.