cfbfan Posted January 7, 2017 Posted January 7, 2017 It seems that Johnny won't be running anytime soon. If I'm correct - that it won't be back "later today or tomorrow" - I'm ready to move again.I am user cfp on Johnny with domains cfphq.heliohost.org & cfphq.com .Please delete account/domains when appropriate - I have not yet signed up on Tommy.
cfbfan Posted January 7, 2017 Author Posted January 7, 2017 *bumping* since newer posts are getting replies
cfbfan Posted January 7, 2017 Author Posted January 7, 2017 Does it matter what email address I use to sign up for Tommy?(problem with one used before)
Byron Posted January 7, 2017 Posted January 7, 2017 Does it matter what email address I use to sign up for Tommy?(problem with one used before) You should be able to use your previous email.
cfbfan Posted January 7, 2017 Author Posted January 7, 2017 I should, but I can't, since it gives me a "suspended" message.
cfbfan Posted January 8, 2017 Author Posted January 8, 2017 I got through the process of creating an account on Tommy, but couldn't login. I tried to reset the password a couple of times, but got:Uh oh, there was an error changing your password. The admins have already been notified of the problem, but if you would like us to manually change your password for you please contact support. You could also try reseting your password again.
Byron Posted January 8, 2017 Posted January 8, 2017 Try logging in again with the password you signed up with. If you still can't, I'll reset it for you.
cfbfan Posted January 8, 2017 Author Posted January 8, 2017 I tried at heliohost.org/home, but still couldn't login with the first password.
Byron Posted January 8, 2017 Posted January 8, 2017 What about here: https://tommy.heliohost.org:2083/frontend/x3/index.phpcp
cfbfan Posted January 8, 2017 Author Posted January 8, 2017 That succeeed, but what do I have to avoid the heliohost home page and go to that link in the future?
Byron Posted January 8, 2017 Posted January 8, 2017 You can use that until Krydos addresses the issue.Escalating to Krydos.
Krydos Posted January 8, 2017 Posted January 8, 2017 That's odd. The error message just says "Access denied". I just tested using https://heliohost.org/reset/ to reset my Tommy password, and it worked for me. There's a possibility that the system just didn't like the particular password you used. If you could log in to your Tommy account https://tommy.heliohost.org:2083/frontend/paper_lantern/passwd/index.html and change your password to something other than the password that choked the reset system. Then if you want to help troubleshoot the problem you could PM me the password that wouldn't work it might help me solve the problem. If it's a password that you use on other sites too please don't PM it because I don't want to cause you a security issue.
cfbfan Posted January 9, 2017 Author Posted January 9, 2017 I was able to login on the heliohost home page, so I would consider this problem to be solved. As for the password resetting troubles, I am still clueless.I don't even remember what the passwords were that I tried to use in a couple of reset attempts.They were comprised of regular keyboard characters.
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