azmender22 Posted January 4, 2017 Share Posted January 4, 2017 Hi, I am Admin for formally Stevie domain www.azseniorservices.com User name azsharon with SSL cert I have tried to sighn up a couple of time using arrowdevweb as a user name and cannot get access yet. I'm not sure if I am missing password? May I please get an invite to open a new account please? It looks like I should be on Tommie (for reliability) I successfully downloaded the web site and so I'm ready to reset - great work on the script / recovery guys! Many Thanks for your help Gloriaazmender2arrowdevweb@gmail.comiammender@gmail.com Oh! My bad. OK. Makes sense....... I just donated via PayPal verification 1NU04909340864233Many Thanks Again! Quote Link to comment Share on other sites More sharing options...
Byron Posted January 4, 2017 Share Posted January 4, 2017 Your free to create your Tommy account with your old Stevie information. Once it's created, Krydos will need to assign the ip. Your Helionet display name has been changed from azmender2 to azmender22 until you've registered. Post back and we can change it again. Quote Link to comment Share on other sites More sharing options...
azmender22 Posted January 4, 2017 Author Share Posted January 4, 2017 Hi Byron, Thank you for the Tommy invite!! It recognizes the old user name but does not recognize the old password. I may have locked myself out.....I tried the last 3 passwords too. (Yeah I keep old passwords just in case of glitched) So I tried to reset the password ...and it gives a strange "Hint: z—i@o—d.com": and does not recognize my email. My client and I use yahoo and gmail = none of our emails match this hint. Can you please reset the password for me? Do you need more info for verification? Many thanks Again! GloriaUser: azsharon {old user name on stevie azsharon, onTommy, password/email scrabbled.unknown)? Quote Link to comment Share on other sites More sharing options...
Byron Posted January 4, 2017 Share Posted January 4, 2017 Did you create yourself a new account with the invite yet? I'm not seeing this domain (azseniorservices.com) created yet. Quote Link to comment Share on other sites More sharing options...
azmender22 Posted January 4, 2017 Author Share Posted January 4, 2017 Um that would help wouldn't it? Ok I just did it.Server TommyUser iammendeDomain www,azseniorservices.com I logged into CPanel successfully but CPanel not present yet HTTP error 404------Hope I did that right= ok Cpanel updated....now for the upload.....standby.............Drat. Is there a disk upload limit? An old backup and one text file uploaded 7.7 mb total , after that any file upload, attempts look like below error. Any single file even a very small one "loads like this: Maximum file size allowed for upload: 987.43 MBcontact-form0%An unknown error occurred.Errors, I logged out then back in and tried again,,,,,,no joy Any ideas Bryon? Your help is greatly appreciated!! Quote Link to comment Share on other sites More sharing options...
Byron Posted January 4, 2017 Share Posted January 4, 2017 You can ftp larger files. Quote Link to comment Share on other sites More sharing options...
azmender22 Posted January 6, 2017 Author Share Posted January 6, 2017 Just sent in a request to transfer ip address from Stevie to Tommy, so in this case - without Stevie IP, what IP address/Port would I input with using...Filezilla? (I uploaded the minimum website via Cpanel File Manger ..so I am just asking out of curiosity) Thanks,Gloria iammendewww.azseniorservices.comTommy Quote Link to comment Share on other sites More sharing options...
Byron Posted January 6, 2017 Share Posted January 6, 2017 FileZilla will choose the port for you so just leave it blank. Quote Link to comment Share on other sites More sharing options...
wolstech Posted January 6, 2017 Share Posted January 6, 2017 FileZilla has a hard time with Tommy and (new) Johnny because it tries FTPS by default (which for some reason doesn't work on every account...), so if you have trouble with leaving the port blank, try either port 21 (plain FTP, insecure) or SFTP (most secure) using the following instructions from Krydos: Open FilezillaClick File >> Site ManagerClick New SiteType "Tommy SFTP" and press enterIn Host field type "tommy.heliohost.org"In Port field type "1342"In Protocol dropdown select "SFTP - SSH File Transfer Protocol"In Logon Type dropdown select "Normal"In User field type your cPanel usernameIn Password field type your cPanel passwordClick ConnectApprove the remote server key, and check the box to not ask you about this server again. 2 Quote Link to comment Share on other sites More sharing options...
azmender22 Posted January 7, 2017 Author Share Posted January 7, 2017 Thank You Byron, Woltsech and Krydos!!!! The second method worked like a champ!!! Quote Link to comment Share on other sites More sharing options...
c2s Posted January 17, 2017 Share Posted January 17, 2017 FileZilla has a hard time with Tommy and (new) Johnny because it tries FTPS by default (which for some reason doesn't work on every account...), so if you have trouble with leaving the port blank, try either port 21 (plain FTP, insecure) or SFTP (most secure) using the following instructions from Krydos: Open FilezillaClick File >> Site ManagerClick New SiteType "Tommy SFTP" and press enterIn Host field type "tommy.heliohost.org"In Port field type "1342"In Protocol dropdown select "SFTP - SSH File Transfer Protocol"In Logon Type dropdown select "Normal"In User field type your cPanel usernameIn Password field type your cPanel passwordClick ConnectApprove the remote server key, and check the box to not ask you about this server again. Was having trouble with not Filezilla showing directors and timing out stumbled on this and the SFTP worked for me. Thanks. Quote Link to comment Share on other sites More sharing options...
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