I Can't Add Domain

[mroot]

I'm getting this error when adding domains:

 

(XID 6nbvtd) A DNS entry for "mockroot.tk" already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.

 

Can you please delete this domain? So I can register.

 

Thank you.

 

[bdistler]

the domain [ mockroot.tk ] points to a other host with IP address of [ 153.92.15.171 ]

 

At your domain provider's (registrar's) Web site - change DNS [NS] records to the ones for Heliohost

you need to be sure both (2) are entered (without the square brackets) - and only these two (2)

[ ns1.heliohost.org ]

[ ns2.heliohost.org ]

[wolstech]

@bdistler: Byron or Krydos needs to remove that domain on our end. The "You must remove this DNS entry" message is always a root admin fix.

 

You are right though, his domain is also currently pointed to 000's servers, so even when a root admin fixes it, it still won't work until he follows your instructions and adds the domain.

[Byron]

I'm getting this error when adding domains:

 

(XID 6nbvtd) A DNS entry for "mockroot.tk" already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.

 

Can you please delete this domain? So I can register.

 

Thank you.

 

 

Done.