elmyra Posted December 14, 2016 Share Posted December 14, 2016 Heliohost username: elmyraServer: steviemain domain: clerih.heliohost.org I haven't been able to log into my cpanel or view my site for over a week now.. I haven't been able to log into this forum\, either, until today. I tried emailng service@heliohost.org two different times but got no answer. I received no notice of suspension in email. I believe I logged in last within 30 days before my website went down. Was my account suspended? If so, why? May I please reactivate it? I can't even SEE the cpanel login screen when I go to http://stevie.heliohost.org:2082/login All I see is a screen saying This site can’t be reachedstevie.heliohost.org took too long to respond. Please help. Link to comment Share on other sites More sharing options...
Krydos Posted December 14, 2016 Share Posted December 14, 2016 Stevie is offline. See http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ service@heliohost.org email address doesn't exist. We do have support@heliohost.org though. Link to comment Share on other sites More sharing options...
elmyra Posted December 14, 2016 Author Share Posted December 14, 2016 Thank you. My account isn't suspended then? I was worried that it was. Link to comment Share on other sites More sharing options...
Krydos Posted December 14, 2016 Share Posted December 14, 2016 Nope, your account is active and still exists, but your server crashed. We're working to get Stevie back online as soon as possible. Link to comment Share on other sites More sharing options...
elmyra Posted December 14, 2016 Author Share Posted December 14, 2016 Thank you very much for your time. And Happy Holidays to you! Link to comment Share on other sites More sharing options...
Krydos Posted December 14, 2016 Share Posted December 14, 2016 If you need your domain back online immediately we've been recommending people create a new account on Johnny or Tommy. Link to comment Share on other sites More sharing options...
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