rockygla Posted December 12, 2016 Share Posted December 12, 2016 Good evening, I’ve just registered for an account on Tommy and it said it was good to go but I’m having trouble logging in to the cpanel (invalid login/password reset). I would also like to transfer my domain (www.rockyglaciers.co.uk) over to this account from Stevie, is this possible? New username: rockyglaOld username: rockygl Many thanks Quote Link to comment Share on other sites More sharing options...
Krydos Posted December 12, 2016 Share Posted December 12, 2016 You can't log in because your account was never created. Here's the error that your account creation encountered: (XID zqzdex) A DNS entry for “rockyglaciers.co.uk” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed. I have requeued your account. Are you able to log in now? Quote Link to comment Share on other sites More sharing options...
rockygla Posted December 13, 2016 Author Share Posted December 13, 2016 Oh ok. No I still can't log in to cpanel Quote Link to comment Share on other sites More sharing options...
Krydos Posted December 13, 2016 Share Posted December 13, 2016 Have you tried resetting your password? Quote Link to comment Share on other sites More sharing options...
rockygla Posted December 13, 2016 Author Share Posted December 13, 2016 Yeah but I'm not getting an email through, is it possible for you to reset? Many thanks Quote Link to comment Share on other sites More sharing options...
Krydos Posted December 13, 2016 Share Posted December 13, 2016 Try the password reset here too https://tommy.heliohost.org:2083/ Quote Link to comment Share on other sites More sharing options...
rockygla Posted December 13, 2016 Author Share Posted December 13, 2016 Sorted, thanks! Quote Link to comment Share on other sites More sharing options...
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