HelioHost Posted December 6, 2016 Share Posted December 6, 2016 We are working towards and are hopeful to get Stevie back online later this afternoon. However, we don't know how long he will stay online. We are going to immediately disable as many services as we can like new account creations, http, php, cpanel, mysql, named, cron, etc. in the hope that it will keep him from crashing again quickly. If you are able we recommend taking a backup of your account once ftp is available. 1 Link to comment Share on other sites More sharing options...
sneaky Posted December 6, 2016 Share Posted December 6, 2016 Thanks for the heads up Link to comment Share on other sites More sharing options...
aommaster Posted December 7, 2016 Share Posted December 7, 2016 Hello How does taking backups of the mySQL databases using FTP work? I'm using the FileZilla client and intend on copying everything in the root folder. Is there anything else I should do? Also, would it be possible to leave cPanel running so we can take full migratable site backups? Link to comment Share on other sites More sharing options...
wolstech Posted December 7, 2016 Share Posted December 7, 2016 Hello How does taking backups of the mySQL databases using FTP work?Also, would it be possible to leave cPanel running so we can take full migratable site backups? If FTP is all that's running, Krydos would need to export them like he did for Johnny (he dumped them and left the dumps in your home folder). I doubt he plans to do that though since we're trying to troubleshoot a load-crash issue...last thing we want to do is cause load. Your only choices in that scenario would be to abandon your database and rebuild it elsewhere, or wait until he's fixed enough to get access and make the backup. Leaving cP running would be nice, not sure how that'd go over with the testing we're trying to conduct though. If it's causing the crash...it'd defeat our attempts at repair if left running. Link to comment Share on other sites More sharing options...
aommaster Posted December 7, 2016 Share Posted December 7, 2016 Fair enough. Glad to know the team hasn't given up on the server! Link to comment Share on other sites More sharing options...
gecemor Posted December 7, 2016 Share Posted December 7, 2016 yes, Very hopeful ==> See Link to comment Share on other sites More sharing options...
topgeardavid Posted December 7, 2016 Share Posted December 7, 2016 Any way to remove DNS entries for my domains while Stevie is down, so I can use Tommy for those domains temporarily? Link to comment Share on other sites More sharing options...
Guest Marko30 Posted December 7, 2016 Share Posted December 7, 2016 @Krydos can do that for you. Just create new thread in Customer Service and provide your username and domain. Link to comment Share on other sites More sharing options...
gecemor Posted December 7, 2016 Share Posted December 7, 2016 yes, but paypal is not work in my country. Also missing my backups. I wish Stevie came back. Link to comment Share on other sites More sharing options...
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