bdistler Posted November 30, 2016 Share Posted November 30, 2016 on the "old" home page at [ http://www.heliohost.org/classic/ ]- I can log in with my cPanel user name and password BUTon the "new" home page at [ https://heliohost.org/new/ ] - nothing works - I receive "Invalid Login" Link to comment Share on other sites More sharing options...
Byron Posted November 30, 2016 Share Posted November 30, 2016 Escalating to Krydos. Link to comment Share on other sites More sharing options...
Krydos Posted November 30, 2016 Share Posted November 30, 2016 Please post the following information:Your cPanel username Your main domain The server that you are on Link to comment Share on other sites More sharing options...
bdistler Posted December 1, 2016 Author Share Posted December 1, 2016 bdistler realhandydata.heliohost.org Stevie Link to comment Share on other sites More sharing options...
Krydos Posted December 1, 2016 Share Posted December 1, 2016 Are you trying to log in by email address or username? Link to comment Share on other sites More sharing options...
bdistler Posted December 1, 2016 Author Share Posted December 1, 2016 I tried both Link to comment Share on other sites More sharing options...
Krydos Posted December 1, 2016 Share Posted December 1, 2016 Do you mind if I change your password to try logging in to your account on the new website? Link to comment Share on other sites More sharing options...
bdistler Posted December 1, 2016 Author Share Posted December 1, 2016 go for it Link to comment Share on other sites More sharing options...
Krydos Posted December 1, 2016 Share Posted December 1, 2016 I changed your password, and was able to successfully log into the new website with username or email. The classic site login worked too. Perhaps it has something to do with the particular password you had it set to? Try resetting your password to what it was to see if it works now? Also you could try a different browser? Link to comment Share on other sites More sharing options...
bdistler Posted December 1, 2016 Author Share Posted December 1, 2016 I have used host where - if you had a [ $ ] in the password you needed to escape it with a backslash - but not when you set itmy password had a [ $ ] and I did not think about escaping it Link to comment Share on other sites More sharing options...
Krydos Posted December 1, 2016 Share Posted December 1, 2016 I just changed the password on my Stevie account to have a $ in it and I can still log in through the new website. Link to comment Share on other sites More sharing options...
bdistler Posted December 1, 2016 Author Share Posted December 1, 2016 can not re-set password - I receive...Error Uh oh, there was an error changing your password. The admins have already been notified of the problem, but if you would like us to manually change your password for you please contact support. You could also try reseting your password again. Link to comment Share on other sites More sharing options...
Krydos Posted December 1, 2016 Share Posted December 1, 2016 Does the new password work even though it gave an error? Link to comment Share on other sites More sharing options...
bdistler Posted December 1, 2016 Author Share Posted December 1, 2016 no - I receive --> "Invalid Login" and tried with a new password Link to comment Share on other sites More sharing options...
Krydos Posted December 1, 2016 Share Posted December 1, 2016 Try resetting your password here https://stevie.heliohost.org:2083/ Link to comment Share on other sites More sharing options...
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