[Solved] Can Not Log In On "new" Heliohst Home Page

[bdistler]

on the "old" home page at [ http://www.heliohost.org/classic/ ]- I can log in with my cPanel user name and password

BUT

on the "new" home page at [ https://heliohost.org/new/ ] - nothing works - I receive "Invalid Login"

 

[Byron]

Escalating to Krydos.

[Krydos]

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

[bdistler]

bdistler

 

realhandydata.heliohost.org

 

Stevie

[Krydos]

Are you trying to log in by email address or username?

[bdistler]

I tried both

[Krydos]

Do you mind if I change your password to try logging in to your account on the new website?

[bdistler]

go for it

[Krydos]

I changed your password, and was able to successfully log into the new website with username or email. The classic site login worked too. Perhaps it has something to do with the particular password you had it set to? Try resetting your password to what it was to see if it works now? Also you could try a different browser?

[bdistler]

I have used host where - if you had a [ $ ] in the password you needed to escape it with a backslash - but not when you set it

my password had a [ $ ] and I did not think about escaping it

[Krydos]

I just changed the password on my Stevie account to have a $ in it and I can still log in through the new website.

[bdistler]

can not re-set password - I receive...

Error

Uh oh, there was an error changing your password. The admins have already been notified of the problem, but if you would like us to manually change your password for you please contact support. You could also try reseting your password again.

[Krydos]

Does the new password work even though it gave an error?

[bdistler]

no - I receive --> "Invalid Login"

 

and tried with a new password

[Krydos]

Try resetting your password here https://stevie.heliohost.org:2083/