Unable To Renew Hosting Plan

[AllegraSkye]

My hosting plan (account name is allegra, which is on Stevie) was discontinued due to inactivity but when I click on the renewal link (http://www.heliohost.org/home/support/scripts/renew) in the email I received, your website automatically loads your home page instead so I'm unable to renew my account. What's going on?

[hollies]

Hi, I've just had the same problem but managed to fix it like this.

 

On the new website under the support tab there is an option for 'account status'. Choose this and put in your username. This will tell you that you are suspended for inactivity and then give you the option to reactivate

 

HTH

[Byron]

Here's the renew page: http://www.heliohost.org/classic/support/scripts/renew

[Krydos]

Thanks for reporting this issue. We recently changed our homepage and we're still working out a few small kinks. The link in the emails should be updated now.

[AllegraSkye]

Thanks, guys!