I Can Not Access My Website. Problem With Johnny Host.

[Sektor95]

Hi, my name is Manuel (sektor95) and I am the owner of www.sektoring.heliohost.org domain. I contact you because it is about a week ago that I can not access my website. I can not access the cpanel, WordPress, and I can not visit my site. I kindly ask explanations and assistance. I offer my most sincere greetings. Manuel.

[wolstech]

The server suffered file system damage that is beyond repair. You need to back up your files via FTP and sign up on Stevie. Databases have been saved in your home directory as .sql files that you can use to recreate the database on Stevie. Please note that data stored using the InnoDB engine is unavailable for the time being.

 

Please see http://www.helionet.org/index/topic/25786-johnny-backups/ for more information.

 

If you need domains removed from your account, please let us know and we can remove them for you.

[vietstar]

How to creat backups sql from ftp ? I can connect my site via ftp soft but I don't know how to backup sql.

[Sektor95]

Exact, as well as the user Vietstar said, we do not own access to cpanel, much less via ftp. How can we continue to do the backup to transfer all of Stevie or Tommy?

[wolstech]

The databases are already backed up and are sitting in your home directory for you to download over FTP.

[vietstar]

I see, such backups have been performed before the server fails. if you have not done backups sql, just download the source code of web pages.

[wolstech]

To add to my earlier post, the backups in your home directories represent all the databases we can back up from your account.

 

Databases and tables using InnoDB were not backed up and will be missing/empty because they cannot be backed up with the server crashed (mysql must be running, which it cannot do while /var and /usr are read only). We recommend using your latest pre-crash backup to recover these databases.

[Sektor95]

Ok thanks for the reply. Now my doubt is another. If I switch to Stevie, the latter does not support Java / JSP - Tomcat - ASP.NET - .NET Framework - ASP.NET C #?

[wolstech]

Correct. None of those are supported on Stevie. Your choices are PHP 5.3.8, Python 2.x and 3.x, and Perl if you're on Stevie.

[Sektor95]

OK thanks. Can you tell me the last thing please? the difference between Stevie and Tommy. Thank you

[wolstech]

Tommy is functionally the same as Johnny but with Stevie's limited signups and load restrictions, and much newer software. Tommy isn't available yet though (not fully tested, and Java is broken), so you have to use Stevie for now.