[Answered] Account Queued

[raketa]

Hi,

 

I see account queued for couple of days now.(raketa.co.ua)

Story:

I removed my account from johnny and recreated on stevie couple of days ago.Now I cleared the cache and flushed dns - that did not help.Still account queued.

Also today I checked the cpanel DNS settings and all lines were linked to 216.218.192.170, so I changed to stevies ip 65.19.143.2 and still no result.

 

Maybe I need to wait more after changind dns settings?

Can anyone look into this please?

Thanks!

[nyten]

Hi,

you just need to set your nameservers to ns1.heliohost.org and ns2.heliohost.org.

Heliohost do not support using an IP address to attach a domain.

[raketa]

nyten,

 

nameservers seem fine

 

raketa.co.ua. 14400 IN MX 0 raketa.co.ua.

raketa.co.ua. 86400 IN SOA ns1.heliohost.org. ashoat.gmail.com. 2016091513 43200 7200 1209600 86400

raketa.co.ua. 86400 IN NS ns2.heliohost.org.

raketa.co.ua. 86400 IN NS ns1.heliohost.org.

raketa.co.ua. 14400 IN A 65.19.143.2

 

I think the issue is in these default ip (drop DNS to default settings returns it back) address 216.218.192.170

And since I changed it only couple hours ago I need to wait a day (?)

Also attaching DNS lines from cpanel

[wolstech]

 

Also today I checked the cpanel DNS settings and all lines were linked to 216.218.192.170, so I changed to stevies ip 65.19.143.2 and still no result.

 

The records need to be pointed to 216.218.192.170. The 65.19.143.2 address is for outgoing connections only (when our server connects to others, it appears from this address).

 

I just removed and re-added your domain to your account to make it regenerate the DNS for it. You will need to also change your nameservers to NS1.heliohost.org and NS2.heliohost.org as nyten instructed (do not use the rehost.com.ua servers I currently see on your domain). We do not support the use of A records for joining a domain.

 

Your domain's records: http://bybyron.net/php/tools/dns_records.php?domain=raketa.co.ua&rec=ALL

A properly configured domain: http://bybyron.net/php/tools/dns_records.php?domain=raxsoft.com&rec=ALL (ignore the SOA record)

 

Make the required changes, then clear your cache, wait 24 hours, and try again. Let us know if it still doesn't work.

[raketa]

Ok now I see the expected error.Thanks a lot!

This is solved now