Dedicated Ip Address

[drstange]

I paid the $12 for Johnny SSL, but my site does not seem to reflect that. I should have a dedicated IP address and one has not be supplied. Do you have a real support contact approach?

 

I need to get this resolved ASAP or will contact creditor to pull money back.

 

Extremely disappoint to learn AFTER the fact that there is no private support. Requiring me to post personal account information is poor business.

 

How do you get the $12 refund and cancel account?

[Krydos]

I paid the $12 for Johnny SSL, but my site does not seem to reflect that. I should have a dedicated IP address and one has not be supplied.

It doesn't look like you completed the three simple steps of the dedicated IP purchase process. The instructions on how to get a dedicated IP are posted here

 

http://www.heliohost.org/home/signup/217

 

and

 

http://www.heliohost.org/home/signup/218

 

and

 

http://wiki.helionet.org/Using_SSL

 

and dozens (if not hundreds) of places on these support forums if you had searched.

 

How do I get this fixed

Our dedicated IP purchase process currently does not differentiate between donations and purchases. The only way we know what payment belongs to what account is by creating a support ticket on these forums and letting us know.

 

since you don't have a real support contact approach? ... Is there not a private support

As a free hosting provider organization powered by volunteers we prefer the community system of the forums where users can help other users. If a user is particularly helpful we offer them a promotion to administrator so they can have even more tools to be even more helpful. This volunteer support system is one of the reasons why we can provide such feature rich hosting plans for free as having a large paid staff is quite expensive. If you don't like these forums you can also receive support by emailing support@heliohost.org or via twitter @heliohost or via facebook message on our official page at https://www.facebook.com/HelioHost.org/ or on our IRC chat which can be accessed through your cpanel with the chat button or on freenode in the #heliohost room or via phone by sending a text or leaving a message at (802) 884-3546 or even by sending a private message on this forum system to an administrator. However, creating a support ticket on these forums is the quickest and most efficient method to receive support.

 

I need to get this resolved ASAP or will contact creditor to pull money back.

We just need your cpanel username, and the transaction ID of your purchase.

 

at no time did you say I would have to post personal account information in a chat to get support on a product I purchased.

First of all, I personally don't consider your cpanel username and paypal transaction number are hardly personal information, but if you feel they are we can respect your wishes. Like I said above most of our support is public so the whole Heliohost community can participate in providing the fastest and best support possible, but we do provide several private forms of support. The facebook message system perhaps would work best for you?

 

Anyways, tl;dr we need your cpanel username and transaction ID to assign the dedicated IP to your account.