geroco Posted August 3, 2016 Share Posted August 3, 2016 Heliohost suddenly stopped accepting my password. It also rejected all the temporary passwords I was provided by password reset. Now after the third attempt at resetting my password, I stopped receiving password reset emails by Heliohost all together. Is there any way to get my account back? Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 3, 2016 Share Posted August 3, 2016 Brute force protection blocked you failed login attempts to account geroco (system) -- Large number of attempts from this IPIf you get your password wrong don't continue guessing or you'll get locked out. Can you connect now? Quote Link to comment Share on other sites More sharing options...
geroco Posted August 3, 2016 Author Share Posted August 3, 2016 I can connect, but login still fails. Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 3, 2016 Share Posted August 3, 2016 Try resetting your password once. Quote Link to comment Share on other sites More sharing options...
geroco Posted August 3, 2016 Author Share Posted August 3, 2016 Tried just now. Still not getting an email from Heliohost. Quote Link to comment Share on other sites More sharing options...
Krydos Posted August 3, 2016 Share Posted August 3, 2016 Your password has been manually reset, tested, and emailed to your contact address. Let us know if you're still unable to connect. Quote Link to comment Share on other sites More sharing options...
geroco Posted August 3, 2016 Author Share Posted August 3, 2016 The issue has been resolved. Thank you very much for your assistance. Quote Link to comment Share on other sites More sharing options...
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