Not Receiving Email

[tagomago]

Hi, I have a couple of email accounts with HelioHost - one which is working fine - but I cannot receive email in Outlook 2013 in the other. I always get the message..

 

Task 'admin@ashleyhales.co.uk - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Authentication failed.'

 

I have checked the password and can login to the webmail service fine. I have tried changing the password and even deleting the account and creating it again but I always get the above error. I set up Outlook manually using the details given on the 'Configure Email Client' option where you create email accounts. I have tried both Secure SSL/TLS settings and Non-SSL settings - neither work. Does anybody know what's going on? Am I doing something wrong?

 

 

[Krydos]

I have never used outlook 2013, but I recently set up thunderbird and it was kind of tricky which surprised me because my phone connects effortlessly. Here are the settings I used:

server type          =imap
server hostname      =stevie.heliohost.org
user name            =admin@ashleyhales.co.uk
port                 =993
connection security  =ssl/tls
authentication method=normal password
 
server type          =smtp
server hostname      =stevie.heliohost.org
username             =admin@ashleyhales.co.uk
port                 =465
connection security  =ssl/tls
authentication method=normal password

I had to fiddle around with the settings quite a bit because some of that isn't listed in cPanel. Hopefully that helps.

[tagomago]

Unfortunately I still can't get it to work! I was receiving mail by POP but have tried IMAP settings above. I will carry on fiddling around. Thanks anyway.

[Krydos]

Hmmm. Ok try this.

server type          =imap
server hostname      =stevie.heliohost.org
user name            =admin@ashleyhales.co.uk
port                 =143
connection security  =starttls
authentication method=normal password
 
server type          =smtp
server hostname      =stevie.heliohost.org
username             =admin@ashleyhales.co.uk
port                 =25
connection security  =starttls
authentication method=normal password

[tagomago]

That's it! Seems to have sorted it. Thanks.

[Krydos]

No problem.