Alakay Posted July 12, 2016 Share Posted July 12, 2016 I'm not receiving any email to reset my password, username is knmatll Quote Link to comment Share on other sites More sharing options...
Byron Posted July 12, 2016 Share Posted July 12, 2016 I can reset your password and email it to the email address you registered with. Would you like me to do this? Quote Link to comment Share on other sites More sharing options...
Alakay Posted July 12, 2016 Author Share Posted July 12, 2016 Yes please Quote Link to comment Share on other sites More sharing options...
Krydos Posted July 12, 2016 Share Posted July 12, 2016 @byron Since we lost a lot of data from the ACP make sure you check to see if accounts are suspended. If you check http://lonelion.co.uk/ you can see that it was probably inactive. Just suspend it and unsuspend it to sync up the records again. @alakay You can't reset passwords on accounts that are inactive. That's probably why you aren't getting the password reset emails. I have reactivated your account for you. Can you log in now? Quote Link to comment Share on other sites More sharing options...
Byron Posted July 12, 2016 Share Posted July 12, 2016 @byron Since we lost a lot of data from the ACP make sure you check to see if accounts are suspended. If you check http://lonelion.co.uk/ you can see that it was probably inactive. Just suspend it and unsuspend it to sync up the records again.Okay thanks! Quote Link to comment Share on other sites More sharing options...
Alakay Posted July 12, 2016 Author Share Posted July 12, 2016 Yes, thank you Quote Link to comment Share on other sites More sharing options...
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