[Solved] Suspended: Hh_Alyssa

[alyssalorelei]

HelioHost username: alyssa

server is on: johnny

HelioHost main domain: reinoastral.heliohost.org

[wolstech]

This account is showing active in the system but is quite clearly suspended, and resuspending / unsuspending again hasn't fixed it.

 

I'm going to give it a little bit to see if Johnny gets its act together on unsuspending it. If not, I'll escalate this for you.

[wolstech]

Looks like it's still suspended despite me having tried resuspending/unsuspending it twice.

 

This support request is being escalated to our root admin.

[alyssalorelei]

Thanks so much!

[wolstech]

Johnny finally got his act together.

 

Please clear your cache.

[alyssalorelei]

Thanks so much!