fimweb2 Posted January 28, 2016 Posted January 28, 2016 I assume that I have been suspended but not sure why. I can't access cpanel even after the password is reset. I have tried several times. username: fimwebserver: stevieHelioHost main domain: foreverinmemory.co.uk Thanks
wolstech Posted January 28, 2016 Posted January 28, 2016 That account is not suspended. Do you want me to email a new password to the address on file for that account?
fimweb2 Posted January 28, 2016 Author Posted January 28, 2016 Yes please. That would be great. Thanks.
fimweb2 Posted January 28, 2016 Author Posted January 28, 2016 I used the the password to try and login, but got the same "The login is invalid” message. I carefully tried twice with no success.
wolstech Posted January 28, 2016 Posted January 28, 2016 That's weird...it works fine here. The username must be typed in all lower case, and the password is case-sensitive (if you copy/paste, make sure not to copy the spaces before/after it by accident). You can log in using http://stevie.heliohost.org:2082/ or the form on our website, or even your domain: http://foreverinmemory.co.uk:2082/ If you still have trouble with it, try another PC, and another internet connection (e.g. a cell phone data plan). I wouldn't be surprised if brute-force protection blocked you for trying too many times, but usually that prevents everyone from logging in. If none of that works, I'll escalate it and see if Krydos has any more ideas for you.
fimweb2 Posted January 28, 2016 Author Posted January 28, 2016 Many thanks Wolstech. It worked. As you suggested I used my cell phones internet connection and was able to login. Much appreciated.
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