Ftp Not Working

[softlab]

Hi. I'm softlab on Johnny. I can't connect with FileZilla client to my public folder, here is the error

 

 

Stato: Risoluzione dell'indirizzo IP softlab.heliohost.org in corso

Stato: Connessione a 64.62.211.131:21...

Stato: Connessione stabilita, in attesa del messaggio di benvenuto...

Risposta: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------

Risposta: 220-You are user number 7 of 20 allowed.

Risposta: 220-Local time is now 11:11. Server port: 21.

Risposta: 220-This is a private system - No anonymous login

Risposta: 220 You will be disconnected after 2 minutes of inactivity.

Comando: AUTH TLS

Errore: Timeout connessione dopo 20 secondi di inattività

 

 

 

Errore: Impossibile collegarsi al server

 

 

 

Which can be the problem?

 

Thanks

[wolstech]

It's timing out. I'm assuming you're still able to connect to other things on Johnny like cPanel...if you cannot access anything on Johnny, let me know (it's a different issue).

 

Either try when load is lower, or set the encryption on filezilla to "Use plain FTP (insecure)" and try again. Unencrypted FTP uses fewer resources at the expense of security and is more likely to work when johnny is busy.