[Solved] Suspended: Islander (Not suspended, firewall issue)

[islex]

Username: islander

Server: stevie

Domain: islander.heliohost.org

 

Am I suspended?

I can not connect to my domain and not even connect to cpanel. No site pops up. Browser just hangs on >>Connecting<<.

I tried with different computers already. No success.

 

Thank you

[wolstech]

That account is not suspended. Based on your description, you're stuck in the firewall. An admin can check and unblock you if needed.

[islex]

Thank you wolstech for the fast response.

 

ALL OTHER websites are working.

islander.heliohost.org worked until last monday than suddenly stopped! No changes to any firewall settings since than.

 

Could you steer me in the right direction.

Thank you very much.

[wolstech]

It's our firewall, not yours. Odds are you can't reach anything else on Stevie either. The server blocks you if you open too many connections. Usually heavy FTP usage is to blame for it.

[islex]

Thanks

 

I have no connections open.

The site is not public yet! (So I guess nobody else is either).

Could the admin please check and unblock.

[islex]

Hi

I changed my IP. So the issue is SOLVED.

Thank you for your help.