Unable To Access To My Account And Ssl Email Don't Work On Thunderbird

[bebo30]

Hi admins,

About a month ago, my emails configured with SSL encryption on Thunderbird stopped working without any advise.

I then configured them to use the non-SSL configuration, being aware that not having encryption was a security flaw, but there it is.

The strange thing is that I then configured them on my android phone within the GMail app pointing to the SSL urls, and they worked as they should.

 

Now the emails stopped working in both the SSL and not-SSL versions, and I'm not able to access my account anymore too.

I tried requesting a password reset, but the page in which I get into and in which I insert the code doesn't work, I can insert whatever string I would and it doesn't react.

 

My account name is bebo30 .

 

Could you be so kind to explain to me these mysteries I bumped into?

 

 

Thanks for your service guys, I appreciated it very much and I'd like to congratulate for what you do for us users.

 

Have a nice day,

Alberto

[wolstech]

You're suspended for inactivity since you didn't log into cpanel in the last 30 days. You can renew it here: http://www.heliohost...t/scripts/renew

[bebo30]

Ok thanks. I reactivated the account and now I can access it again.

 

Do you have any idea why I can't use SSL inside thunderbird, but instead in the Gmail App on android I can?!?

I tried a minute ago and still it doesn't allow me to use SSL.

 

Thanks guys!

[wolstech]

Thunderbird is not compatible with secure mail on our server. See this topic: http://www.helionet....thunderbird-38/ Thunderbird newer than 31.7 is not fully compatible with our servers because of an artificial restriction that Mozilla added.

 

The solution for secure mail issues in Thunderbird are to downgrade thunderbird to v31.7 or older, use unsecured connections, or get a different mail client.