[Solved] Suspended: Abosakov

[abosakov]

Hello HelioNet team,

I can't renew my account:

 

user: abosakov

server: Stevie

 

It had been suspended several times due to me forgetting to log in once in a month, but I've been able to renew it.

The last time it didn't work.

 

When browsing to "abosakov.heliohost.org" it redirected me to the "... /cgi-sys/suspendedpage.cgi" "Account Suspended" page.

After going through the "Account renewal ...", i get:

 

"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."

 

I can log in to cPanel and see and manage my files.

 

Thanks in advance.

[wolstech]

The renew script acts up on Stevie sometimes.

 

Your account has been manually unsuspended. If you still see a suspended page, please clear your cache.

[abosakov]

Thank you, now it works.