abosakov Posted October 31, 2015 Share Posted October 31, 2015 Hello HelioNet team,I can't renew my account: user: abosakovserver: Stevie It had been suspended several times due to me forgetting to log in once in a month, but I've been able to renew it.The last time it didn't work. When browsing to "abosakov.heliohost.org" it redirected me to the "... /cgi-sys/suspendedpage.cgi" "Account Suspended" page.After going through the "Account renewal ...", i get: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." I can log in to cPanel and see and manage my files. Thanks in advance. Link to comment Share on other sites More sharing options...
wolstech Posted November 1, 2015 Share Posted November 1, 2015 The renew script acts up on Stevie sometimes. Your account has been manually unsuspended. If you still see a suspended page, please clear your cache. Link to comment Share on other sites More sharing options...
abosakov Posted November 1, 2015 Author Share Posted November 1, 2015 Thank you, now it works. Link to comment Share on other sites More sharing options...
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