Zrawprod Posted October 27, 2015 Posted October 27, 2015 Hello. I'd like some assistance with addon domains configuration.The situation is:1. dnbhub.com was added as addon domain to Johnny account, details: zrawprod[main domain - dnbhubmag.tk]2. later, 1-2 days ago, dnbhub.com was deleted from addon domains list relating to Johnny account, details: zrawprod[main domain - dnbhubmag.tk]3. now dnbhub.com is to be added as addon domain to Stevie account, details: zrawpubl[main domain - dnbgroove.tk] Step 3 is where I need assistance, because I encounter an error:- if I have a subdomain dnbhub.dnbgroove.tk registered, then Stevie responds: http://dnbhubmag.tk/err_reports/01_subdomain_is_registered.png (it's not quite clear to me, why this leads to an error, but it's not the case)- if I have a subdomain dnbhub.dnbgroove.tk unregistered, then Stevie responds: http://dnbhubmag.tk/err_reports/02_subdomain_is_unregistered.png - this is where, as I understand, you may probably provide help by checking, if domain records for dnbhub.com were completely deleted upon its removal fro addon domains from Johnny account, details: zrawprod[main domain - dnbhubmag.tk] Also, another argument for checking complete dnbhub.com DNS records removal is the fact that by requesting http://dnbhub.com, user is redirected to http://dnbhubmag.tk/err_reports/03_dnbhub_redirect.png with an option and active link to log in to Johnny account. Previously solved:- Stevie + Johnny Account Request- [solved] Ssl Request Thank you for your time.
Zrawprod Posted October 28, 2015 Author Posted October 28, 2015 Ok try now. Thank you, the issue is solved.
Zrawprod Posted October 29, 2015 Author Posted October 29, 2015 Ok try now. It seems like I need your assistance again.After your reply, I checked dnbhub.com, it was not reachable, since it was not associated with any IP address any more at the moment obviously, so I succeeded in scheduling DNS records creation from Stevie account [zrawpubl / dnbgroove.tk].Cpanel displayed AddonDomains list properly, I saw a created record, but I forgot to check availalbe DNS editor for records existence. Everything seemed to be fine (by visiting dnbhub.com some time later, user was - and still is - redirected to 'Account Queued' page) till I noticed that 'Login to your control panel' button leads a user to Johnny's Cpanel, i.e. http://johnny.heliohost.org:2082/.You can check it by yourself following the link: http://dnbhub.com When I log into Johnny account I see no records about dnbhub.com anywhere, where it is possible in Cpanel.Stevie's Cpanel shows nothing about dnbhub.com also, i.e. there are no records for AddonDomains, but there is a FTP account, which was created and associated with AddonDomain folder. Direct my further actions, please. Sorry if the issue bugs you and thank you for your time.
Byron Posted October 30, 2015 Posted October 30, 2015 This support request is being escalated to our root admin.
Krydos Posted October 31, 2015 Posted October 31, 2015 I added http://dnbhub.com/ as an addon domain on your Stevie account parked on the existing dnbhub directory. Let us know if you any further assistance. 1
Zrawprod Posted November 2, 2015 Author Posted November 2, 2015 I added http://dnbhub.com/ as an addon domain on your Stevie account parked on the existing dnbhub directory. Let us know if you any further assistance. That's very kind of you, thank you very much.Will let you know, if I run across issues, which I'm not able to handle myself.
Krydos Posted November 2, 2015 Posted November 2, 2015 Thanks! As a free service we don't have an advertising budget because we would rather invest all of the money that we do have into providing better service and improving the servers so we really appreciate the word of mouth recommendations that our satisfied users provide. Feel free to post about us on social media like twitter, facebook, hosting review sites, your personal websites or blogs, and anything else you can think of. As long as we have clients using our service Heliohost will continue to exist.
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