Password Reset

[fsps]

I couldn't find anything about this on the wiki so it's probably very simple, but I'm having trouble resetting my password. I followed the link on the cPanel login screen to reset the password. I received the email with my confirmation code. I put the code in the confirmation code field. Then my browser reloaded the confirmation code field page. I tried going to the cPanel home page, but it says my session cookie is invalid, so it looks like I'm not logged in. There are no further instructions. There is no "Here's your new password" email or anything. How do I log in now? Any ideas?

[Ice IT Support]

Please post your cPanel username, main domain, and the server your account is on. I can manually reset your password for you.

[fsps]

cPanel username: fldstn

main domain: fieldstationkids.org

and the server: stevie

 

 

Thanks so much! Other than forgetting my password, what did I do wrong?

[Ice IT Support]

Apologies for the delayed response. That account is listed as suspended in our database. To request a suspension lift, you will need to post here: http://www.helionet.org/index/forum/81-suspended-and-queued-accounts/

[fsps]

Really?!?! I have gotten an email about that before, but I didn't get anything this time... hopefully I can find out on the other forum. Well, thanks for your help!!

[wolstech]

You were suspended for spam. Your request over in the Suspended forum has been escalated: http://www.helionet.org/index/topic/21724-suspended-fldstn/