nyten Posted August 18, 2015 Posted August 18, 2015 While setting up an addon domain (img4u.ml) something went wrong, and now I can not remove it. Addon-Domänen Entfernung der Addon-Domänen - Die Add-On-Domäne “img4u.ml” wurde entfernt. (-> addon domain removed) - Sorry, the subdomain w4sxwm6nvrmxywmk cannot be removed because it is linked to the addon domain(s) 'img4u.ml'. You must first remove the addon domain(s). user: xnytenserver: stevienyten.heliohost.org
Byron Posted August 18, 2015 Posted August 18, 2015 This support request is being escalated to our root admin.
nyten Posted August 20, 2015 Author Posted August 20, 2015 Thank you, but now I can no longer open the zone file of my other domain: FehlerYou do not have permission to read the zone for : axhevu.gqClick to close. Addon domain manager displays: You do not control the following domains: axhevu.gq
Krydos Posted September 2, 2015 Posted September 2, 2015 The domain axhevu.gq cannot be fixed because its DNS isn't pointed to ns1.heliohost.org, and ns2.heliohost.org. Once you have updated the NS records you should be able to re-add it as an addon domain on your account. If you're still having trouble let us know and we can take another look.
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