K_Rivers Posted August 7, 2015 Share Posted August 7, 2015 Hi Im having an issue at the moment where i carnt remove two addon domains from the cpanel on the stevie server.I have just been trying to remove the addon domain by pressing the remove button.I have been successful in removing one, but not the remaining two.any help would be greatly appreciated user name: krivers Sorry, the subdomain blackwidotactical cannot be removed because it is linked to the addon domain(s) '***.com'. You must first remove the addon domain(s). Link to comment Share on other sites More sharing options...
Byron Posted August 7, 2015 Share Posted August 7, 2015 Please post the following information:Your cPanel usernameYour main domain Link to comment Share on other sites More sharing options...
K_Rivers Posted August 7, 2015 Author Share Posted August 7, 2015 cpanel username:krivers the two addon domains that need removing are:blackwidowtactical.comblackwidotactical.com Thanks Link to comment Share on other sites More sharing options...
Byron Posted August 7, 2015 Share Posted August 7, 2015 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
K_Rivers Posted August 7, 2015 Author Share Posted August 7, 2015 thanks Link to comment Share on other sites More sharing options...
Krydos Posted August 9, 2015 Share Posted August 9, 2015 The addon domain “blackwidotactical.com” has been removed.The linked subdomain “blackwidotactical.krivers.co.uk” has been removed. The addon domain “blackwidowtactical.com” has been removed.The linked subdomain “blackwidowtactical.krivers.co.uk” has been removed.Let us know if you need help with anything else. Link to comment Share on other sites More sharing options...
K_Rivers Posted August 10, 2015 Author Share Posted August 10, 2015 This issue has reocurred for some reason.After the addon domains where removed, i tried to add blackwidowtactical.com back and during this process the webpage hung like it does a lot.afterwards it said it could not complete due to the nameservers not being pointed to your servers due to propagation.The addon domain didnt add at this point. i waited and then tried again after the nameservers had been updated with the registar, and then got the same issue again. could the addon domain be removed again, so i can try again. Thanks Link to comment Share on other sites More sharing options...
K_Rivers Posted August 11, 2015 Author Share Posted August 11, 2015 ive managed to remove it. and then readd the domain but it still isnt pointing to the directory and im getting account queued.when i click the login link it takes me to the johnny server (http://johnny.heliohost.org:2082/) and not the stevie server also.I should point out ive been waiting for some time for this to come online. Link to comment Share on other sites More sharing options...
Krydos Posted August 13, 2015 Share Posted August 13, 2015 What exactly are you trying to do? I didn't use any admin access to remove your addon domains. I just logged into your account exactly as you would, and clicked remove, exactly as you can do. Perhaps if I understood the underlying purpose of what is going on I could better assist you. Link to comment Share on other sites More sharing options...
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