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Posted

Information

 

a. your HelioHost username : adjutant

b. the server your account is on: don't remember, stevie I think

c. your HelioHost main domain: ipyo.heliohost.org

 

I put my username on account renewal like usual but now it says that it is not recognized. If it is related to a script taking too many resource, is it possible to know which so I could take it out?

Posted

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

 

If you still see the suspended page, please clear your cache.

Posted

I'm sorry but it doesn't seem to have been solved. Unless it was automatically suspended again overnight. I would at the very least like to make a backup of my site.

 

When I try to renew the account, I receive the following error message:

 

>We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error

Posted

Seems we're experiencing some problems with the overload script. I've unsuspended your site again.

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