14280_1623649849 Posted July 17, 2015 Posted July 17, 2015 HelioHost Username: stasiServer: StevieDomain: stasi.heliohost.org My account was suspended for inactivity during the recent DNS outage. Now that HelioHost.org is once again available, I accessed http://www.heliohost.org/home/support/scripts/renew to renew my account, and got a confirmation that it had been reactivated. However, my site at http://stasi.heliohost.org is still redirecting to the suspension page, and attempting to use the renewal form again now indicates that the site is not listed as inactive. Thank you for your time.
yashrs Posted July 17, 2015 Posted July 17, 2015 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
14280_1623649849 Posted July 17, 2015 Author Posted July 17, 2015 Thanks for getting back to me, and for unsuspending my account. Are there any logs available that may help me trace the cause of the high server load? As I'm not (to my knowledge) running any automatic programs on the domain, I'm honestly unsure what could have caused the increase in server load. Thanks again.
Byron Posted July 18, 2015 Posted July 18, 2015 This may have been an error own our part. It seems our overload script might be suspending accounts to quickly. 1
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