flyoffacliff Posted January 29, 2015 Posted January 29, 2015 I abandoned my website a while ago, and I am trying to get it back. The URL is stuck on an account qued page: http://teachereviews.heliohost.org I have had several heliohost accounts on different servers at different times.Possible usernames include: teacher, teacherr, teachere, teacher2, and flyoffacliff.The email should be flyoffacliff@gmail.com, other possible emails include flyoffacliff4@gmail.com and ben2011@ymail.com Does the login on http://www.heliohost.org/home/ the same as http://johnny.heliohost.org:2082/ and http://stevie.heliohost.org:2082/ . Are any of those the same as the forum login? With http://johnny.heliohost.org:2082/ and http://stevie.heliohost.org:2082/, I have tried varioes usernames and passwords and nothing has worked. When I try to sign in at http://www.heliohost.org/home/, it says "We're sorry, but we could not find that username in the database.". I know at least one of the usernames listed above was valid. Was the account deactivated for inactivity? I thought I could reactivate it myself by loging in again. I know the account is not completly deleted because the URL still goes to an error page. I need to retreive files from the account. If you could help me with this, that would be great. Thank you.
wolstech Posted January 29, 2015 Posted January 29, 2015 Our accounts become inactive after 30 days. If not reactivated in a short period of time, they get deleted to make room for others. That URL still showing a queued page only means that the DNS entries for that account did not get deleted completely. The queued page will always be shown for domains or subdomains not associated with any account (your subdomain is doing this), and will also appear temporarily for domains/subdomains that are still waiting for the system to finish configuring their DNS (such as new accounts and domain additions/changes). None of the accounts you listed exist.
flyoffacliff Posted January 31, 2015 Author Posted January 31, 2015 Our accounts become inactive after 30 days. If not reactivated in a short period of time, they get deleted to make room for others. That URL still showing a queued page only means that the DNS entries for that account did not get deleted completely. The queued page will always be shown for domains or subdomains not associated with any account (your subdomain is doing this), and will also appear temporarily for domains/subdomains that are still waiting for the system to finish configuring their DNS (such as new accounts and domain additions/changes). None of the accounts you listed exist. 30 days is very short. Is there any chance that you could recover my account and files from an old backup? Thanks a lot. The server status page shows you have plenty of disk space left. But random URLs such as fake-url-2jx9wsme5.heliohost.net do not show the qued page. If my account was deleted, but the domain was not fully deleted, it looks like you have a bug to work out. I am really worried, because I worked on this project for about 50 hours, and I can't find my backups.
wolstech Posted February 1, 2015 Posted February 1, 2015 30 days is very short. Is there any chance that you could recover my account and files from an old backup? Thanks a lot.We don't keep backups The server status page shows you have plenty of disk space left. But random URLs such as fake-url-2jx9wsme5.heliohost.net do not show the qued page. If my account was deleted, but the domain was not fully deleted, it looks like you have a bug to work out. Yeah, the deletion script isn't exactly thorough when it comes to DNS. It's generally caused by the server experiencing high load when the account is deleted, although there's definitely the possibility of bugs in the script's DNS zone cleanup. I do know that Krydos has cleaned up old orphaned DNS on occasion, so I suspect your account will be one of those that gets cleaned up whenever he does that again.
flyoffacliff Posted February 1, 2015 Author Posted February 1, 2015 30 days is very short. Is there any chance that you could recover my account and files from an old backup? Thanks a lot. We don't keep backups :(/> The server status page shows you have plenty of disk space left. But random URLs such as fake-url-2jx9wsme5.heliohost.net do not show the qued page. If my account was deleted, but the domain was not fully deleted, it looks like you have a bug to work out. :)/> Yeah, the deletion script isn't exactly thorough when it comes to DNS. It's generally caused by the server experiencing high load when the account is deleted, although there's definitely the possibility of bugs in the script's DNS zone cleanup. I do know that Krydos has cleaned up old orphaned DNS on occasion, so I suspect your account will be one of those that gets cleaned up whenever he does that again. Okay, thanks anyways. How long do you think it will be until it is cleaned up?
wolstech Posted February 2, 2015 Posted February 2, 2015 I have no idea, but if you want, try registering your subdomain again. If you get an email with an error message after you register, post a new topic with the message and we can fix it.
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