hunter2238 Posted January 22, 2015 Share Posted January 22, 2015 Hi,I am having a major issue with my hosting account. When I try to visit my site, which is at thehuntershow.heliohost.org, I get the foown ero Could not determine user from environment. I can access the cpanel, but it says my login is not valid when trying to log in. My username is tbzone. Please help! Thanks. Link to comment Share on other sites More sharing options...
Byron Posted January 22, 2015 Share Posted January 22, 2015 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted January 23, 2015 Share Posted January 23, 2015 I don't see an account with that username or that domain on any of the servers. When you create a hosting account on Heliohost you should get two emails. The first just lets you know that your account has been added to the creation queue, and then the second lets you know the outcome of the creation attempt. If there is a problem creating your account the second email will contain an error message. Did you get either email? If so what is the error, or does the second email say the account was created successfully? Either way I would recommend creating your account again by visiting http://www.heliohost.org/home/signup Link to comment Share on other sites More sharing options...
Byron Posted January 23, 2015 Share Posted January 23, 2015 It was working yesterday, maybe he deleted it? Anyway his home page was showing this after going to the cgi generated page: "Could not determine user from environment" Link to comment Share on other sites More sharing options...
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