Cant Update Heliohost Site With Filezilla

[buckshot]

it use to work fine now i keep getting this message

Status: Resolving address of phl.com

Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".

Error: Could not connect to server

Status: Waiting to retry...

Status: Resolving address of phl.com

Status: Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".

Error: Could not connect to server

Status: Resolving address of phl.heliohost.org

Status: Connecting to 216.218.192.170:21...

Status: Connection established, waiting for welcome message...

Status: Initializing TLS...

Status: Verifying certificate...

Status: TLS connection established.

Command: USER phl

Response: 331 User phl OK. Password required

Command: PASS *******

Response: 530 Login authentication failed

Error: Critical error: Could not connect to server

 

can someone help us

thanks a million

[wolstech]

For the host name, try using phl.heliohost.org or ftp.phl.heliohost.org. Tell FileZilla to use plain FTP on port 21, not secure FTP (I've had trouble with it).

 

Also, make sure the password is correct (can you get into cPanel?).

[buckshot]

yes i can get to cpanel and how do i change the ftp

[Byron]

Go to Filezilla and choose 'file' in the upper left hand corner, then choose 'Site Manager'. Where it says Encrytion, choose 'Only use plain ftp'.

 

This also maybe a problem for some on recent updates as it was for me:

 

http://trac.filezilla-project.org/ticket/10094

[buckshot]

thanks so much that fixed the problem !!!