[Solved] Suspended: Mail2Ftp

[Lena]

my HelioHost username: mail2ftp

server: stevie

my HelioHost main domain: mail2ftp.heliohost.org

 

I don't know why it's suspended. I last logged into cPanel on November 30.

 

Today I tried to renew/reactivate and got: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error".

[yashrs]

Your account was suspended for the following reason:

 

Malware. 1 file(s). Worm.Mydoom-27 FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[Byron]

Particularly this file: /home/mail2ftp/public_html/server/bounced

[Lena]

Worm.Mydoom-27

A virus (email worm) in a computer with Windows in India sent itself as a .exe attachment to (published) email address in my account. The virus forged that same email address in From and envelope-from. Exim on stevie bounced the message because of .exe attachment. But the bounce went again to the same email address. The bounce message (containing .exe) was stored in that "bounced" file for my manual inspection which I do monthly. I deleted the file. I changed my software to try to truncate saved bounce messages before the beginning of .exe or similar attachment.